Flexible Solutions, Peace of Mind: The Advantages of Hosted Managed Services

Woman uploading data to her laptop

A hosted managed IT service typically refers to the service model in which an external third party, often called an MSP, takes all responsibility for managing a specific set of IT deliverables and services to a company.

These managed hosting services are often completely cloud-based and remote, although some businesses have varying models and levels of support.

As a business owner, you often hear about other companies outsourcing their IT needs – but what are the benefits of this type of contract and service?

Cost Savings

One of the most critical aspects of hosted managed services (HMS) is the significant reduction in capital expenditure. Outsourcing IT work can mean less in-house spending on resources, which can be allocated towards projects that increase revenue rather than operational costs.

Similarly, the HMS model is typically based upon a pay-as-you-go model, which can significantly reduce upfront hardware and software investments and disperse them into smaller, more manageable milestone payments.

Scalability  

Another excellent benefit of implementing a HMS is the flexibility and scalability of the managed hosting service. Additional services can easily be added to the contract as your business grows. This is hugely beneficial and important to companies on a growth trajectory – or simply have fluctuating IT needs.

Proactive Maintenance

A huge benefit to outsourcing your IT needs to a HMS is that proactive maintenance is taken care of as a part of their service.

Managed Service Providers (MSPs) are expected to keep their software, systems, and hardware fully current.

Maintenance typically included in these upgrades includes applying patches, data updates, security updates, and fixes alongside continually evaluating any system vulnerabilities.

Expert Access

Silhouette of five IT experts

Outsourcing your IT needs to a cloud-managed service provider clearly comes with a vast array of benefits. However, one of the most essential features of an HMS is access to a significant number of subject matter experts.

Since IT is all the HMS company focuses on, they will have the most skilled and experienced staff and, therefore, your business will have access to a wide spectrum of specialists. This is a tremendous asset to all companies to leverage these skill sets without having to train and hire in-house staff.

Reliability and Uptime

All good HMS IT companies should be based on contractual service level agreements (SLAs). An SLA ensures that your business network is guaranteed a certain level of uptime and reliability.

This is an essential feature for most businesses, especially if revenue and operations depend on a robust IT infrastructure.

Having an SLA with your managed service provider can add peace of mind, especially in the event of an emergency; it is hugely reassuring to have a team of experts focused on solving your IT issues.

Cyber Security

Young woman looking for cyber threats

MSPs core business is managed IT services, and they must invest in state-of-the-art cyber security to keep their clients’ networks safe.

Security features should include firewalls, encryption, regular security audits and proactive monitoring of all potential threats.

Focus on Core Business

When outsourcing IT needs and deliverables, not having an in-house team allows companies to align their focus solely on their business objectives.

Outsourcing a service that is not a part of a business’s core competency allows more budget, time, and resources to be spent on accomplishing the actual business objectives – rather than focusing time and resources on IT needs.

24/7 Support

Another massive benefit of having an SLA in place with a managed service provider is the access to 24/7 help and support. Depending on your MSP and the contract that you have in place, HMS often features round-the-clock support monitoring and support.

If this service isn’t offered in the basic MSP package, it is well worth upgrading to include this level of support. The 24/7 support services ensure that issues are identified immediately, remediation is prompt and minimizes downtime.

Remote Accessibility

The 2020 pandemic ultimately altered the way the office is structured forever. Many companies have not returned to the traditional M-F 9-5 structure, and many will never return.

With companies going fully remote, it is essential to have a robust IT infrastructure to keep up with the demands of a remote workforce.

A HMS is imperative to help employees with their technical needs and ensure the network can support a cloud-based team.

Disaster Recovery and Business Continuity

Planning for disasters is never fun, but it is necessary. An MSP is a huge asset in disaster planning, as most HMSs will include robust disaster recovery and business continuity planning.

In the unfortunate event of a disaster such as fire, inclement weather, or damage, your trusted HMS will ensure that all vital data is backed up and can be quickly restored during a mass system failure or disaster.

Comprehensive disaster recovery planning can also help with lowering insurance premiums and having a steadfast plan in place to maintain business continuity.

Similarly, some HMS can support regulatory compliance for data management throughout an emergency, significantly benefiting businesses.

Predictable Monthly Cost

As already outlined, having MSP hosting services in place can significantly reduce capital costs and control OPEX costs.

The subscription-style payment cycle ensures that businesses always know what their monthly outgoings are going to be, and this avoids unpleasant surprises.

Conclusion

In summary, HMS offers many benefits for modern businesses seeking IT support. From cost savings, scalability, enhanced cyber security, and 24/7 support at your fingertips – allow the MSPs to take the strain and allow your focus to return to your business needs.